Refund Policy for Online Marketing Services by TNC Corp

Refund Policy for Online Marketing Services by TNC Corp

At TNC Corp, we strive to ensure the highest level of satisfaction for our clients. Our refund policy is designed to provide clarity and assurance regarding the financial aspects of our online marketing services. By engaging with TNC Corp, you agree to the terms outlined in this refund policy.

Eligibility for Refund: Clients may be eligible for a refund if they are not satisfied with the services provided, subject to the conditions outlined in this policy. Refund requests must be made within a specified timeframe from the commencement of the service, as detailed in the contract.

Assessment of Refund Requests: Upon receiving a refund request, TNC Corp will conduct a thorough assessment to determine the validity of the claim. This process may include reviewing the services rendered, analyzing performance metrics, and evaluating the client's adherence to their responsibilities outlined in the contract.

Partial Refunds: In cases where a full refund is not applicable, TNC Corp may offer a partial refund based on the proportion of services that were satisfactorily completed. The amount of the partial refund will be determined on a case-by-case basis, considering the extent of the services provided and the reasons for the client's dissatisfaction.

Non-Refundable Services: Certain services may be deemed non-refundable, including, but not limited to, third-party costs incurred on behalf of the client (such as ad spend) and services that have been fully executed. These non-refundable services will be clearly outlined in the contract.

Refund Process: Once a refund is approved, TNC Corp will process the refund within a specified period, typically within 7 business days. The refund will be issued using the original payment method unless otherwise agreed upon. Clients will receive a confirmation once the refund has been processed.

Dispute Resolution: In the event of a disagreement regarding a refund request, both parties agree to engage in good faith negotiations to reach a resolution. If an amicable resolution cannot be achieved, the matter may be escalated to mediation or arbitration, as stipulated in the contract.

Modifications to the Refund Policy: TNC Corp reserves the right to amend this refund policy at any time. Clients will be notified of significant changes, and continued use of our services will constitute acceptance of the revised policy. We encourage clients to review the policy periodically to stay informed about their rights and obligations.

Contact Information: For any questions or concerns regarding this refund policy, clients are encouraged to contact TNC Corp through the contact details provided in the contract or on our website. Our customer service team is committed to addressing any issues promptly and effectively.

By engaging with TNC Corp's online marketing services, clients acknowledge and agree to the terms outlined in this refund policy, ensuring a fair and transparent financial relationship that fosters mutual trust and satisfaction.